Refund policy

Return & Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to ensure a smooth and transparent return process. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.

Return Policy

We offer a 48-hour return request period, which means you have 48 hours from the time you receive your item to request a return. Once your return request has been approved, you have 30 days to complete the return process.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at mymakroz@gmail.com.
Kindly note that all returns must be sent to the address provided via email. Items sent back to us without prior return authorization will not be accepted.

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For any questions or concerns regarding returns, please feel free to contact us at mymakroz@gmail.com.

Damages and Issues

Please inspect your order immediately upon receipt. If you discover that your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products (e.g., special orders)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about the eligibility of your specific item.

Sale items and gift cards are non-returnable and non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at mymakroz@gmail.com.