Shipping policy
***MAKROZ Shipping Policy***
Thank you for shopping with MAKROZ.
We appreciate your trust and are committed to ensuring your order is processed and delivered promptly and securely. Please review the details below to understand our shipping procedures.
---
1. Order Processing
All orders are processed within 48 hours after payment has been confirmed.
Some custom or made-to-order products may require additional processing time. Any extended processing period will be clearly indicated on the respective product page.
---
2. Shipping Methods & Delivery Times
We ship using reliable and recognized carriers, including DHL, FedEx, UPS, and trusted national postal services.
Estimated Delivery Times:
International Shipping: Typically 2–15 business days (±2–10 days depending on destination and carrier availability).
Please note that delivery times are estimates only and may be affected by customs inspections, weather conditions, or other factors beyond our control.
---
3. Shipping Rates
Shipping rates are automatically calculated at checkout based on package weight, destination, and selected delivery method.
Any available free shipping promotions will be clearly displayed on product pages or during checkout.
---
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment’s progress.
---
5. Customs, Duties & Taxes (International Orders)
For international shipments, customers are responsible for any customs duties, import taxes, or fees imposed by their destination country.
MAKROZ is not liable for delays or charges resulting from customs procedures.
---
6. Address Accuracy
Please ensure that all shipping details are accurate and complete before finalizing your order.
MAKROZ is not responsible for packages lost or delayed due to incorrect or incomplete shipping information provided by the customer.
---
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at mymakroz@gmail.com within 48 hours of delivery.
We will assist in coordinating with the shipping carrier to locate your order or file a damage claim as necessary.
---
Contact Us
For any shipping-related inquiries or assistance, please contact our support team:
+32 465 726 100